Frequently Asked Questions
Answers to the most common questions about orders, shipping, sizes, and IFL merchandise.
Orders & Payments
What payment methods do you accept?
We accept credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and Shop Pay. All payments are secured with SSL encryption.
Can I modify or cancel an order?
You can change or cancel your order within 1 hour of confirmation. Contact info@italianfootballleague.com as soon as possible. Once shipped, you will need to make a return.
Will I receive an order confirmation?
Yes, you will receive an immediate confirmation email and a second email with tracking when the order ships.
Shipping & Delivery
How much does shipping cost?
Italy: € 6.50 (3-5 business days).
European Union: € 14.99 (5-8 business days).
Rest of the world: € 19.99 (7-14 business days), any customs duties payable by the recipient.
One flat rate across the whole catalogue, no free shipping threshold.
How long does the order take to arrive?
Delivery in Italy takes 3-5 business days with BRT or GLS. Items personalised with a name and number require 3 extra business days of production before shipping.
Do you ship worldwide?
Yes, we ship across Europe, to the United States, Canada, Australia and the main non-EU countries with DHL Express. For special shipments contact info@italianfootballleague.com.
How do I track my order?
When the order is shipped, you will receive an email with the tracking number and a link to track it on the courier's website.
Returns & Exchanges
Can I return a product?
Yes, on non-personalised products: you have 14 days from delivery to exercise your right of withdrawal. The item must be intact, unwashed, with original tags and labels. Return shipping costs are at the customer’s expense, unless the item is faulty or we made a mistake. Items personalised with a name and number cannot be returned.
How do I make a return?
1. Write to info@italianfootballleague.com within 14 days of delivery, stating your order number and the reason for the return.
2. We send you the shipping instructions.
3. Ship the item with a tracked courier to the address we give you (at your expense, unless the item is faulty or we made a mistake).
4. Once the item is received and checked, the refund is issued within 14 days to the original payment method.
Can I change the size?
We do not offer a direct exchange service: return the item and place a new order in the correct size. Personalised items cannot be exchanged.
Customization
Can I put a name and number on the jersey?
Yes, customization (name max 12 characters + number 0-99) is free on all official jerseys.
How long does customization take?
+3 business days of production compared to standard shipping. Personalised jerseys cannot be returned, except for manufacturing defects or a printing error against what was ordered.
Products & Sizes
Are the jerseys official?
Yes, all jerseys are produced by Dalsport, IFL's official technical partner.
How do I choose the right size?
Check the size guide. Athletic regular fit: leave room for pads underneath.
Are the footballs official?
Yes, the footballs are Wilson GST models, the same ones used on IFL fields, also available in a youth version.